Last updated: October 12, 2026
Handcraft by Creative, operating online as All In Custom Gear, creates made-to-order and personalized apparel and accessories. Please review all sizes, colors, quantities, names, numbers, and personalization details before submitting your order.
Made-to-order and personalized items
Made-to-order, custom, and personalized items are final sale. They cannot be returned or exchanged because of a change of mind, an incorrect size selection, or information entered incorrectly by the customer.
Our error, damage, or defect
If we produced the wrong item, made a personalization error that differs from the approved order, or your item arrives damaged or defective, contact us within 7 calendar days of delivery or pickup at help@allincustomgear.com. Include your order name or number and clear photographs of the item and issue.
Please do not wear, wash, or alter an item before reporting a problem. After reviewing the issue, we may repair, reprint, replace, or refund the affected item as appropriate.
Color, placement, and garment variation
Digital mockups are visual guides. Screen settings, garment size, fabric, dye lots, and normal production tolerances can cause minor differences in color, scale, placement, or appearance. These normal variations are not considered defects.
Changes and cancellations
Contact us immediately if you need to request a change or cancellation. Changes are not guaranteed after payment because blank garments, transfers, and other materials may be ordered promptly. Once materials have been committed or production has begun, the order cannot be canceled or changed.
Return authorization
Do not mail or drop off a return without contacting us first. Unauthorized returns cannot be processed.